frequently asked questions
We make almost everything by hand, so sometimes we need a little extra time. Please allow up to 7–10 days for your order to arrive at your door. For wholesale orders, please expect 1–2 weeks for delivery.
If your order includes an item marked“Preorder,” the remainder of your order will be held until the Preorder item is ready to ship to save shipping & reduce carbon.
Thanks for your patience and for shopping small. It truly means the world to us.
Orders over $50 ship for FREE within the U.S. via economy shipping. Under $50, rates are calculated at checkout based on the order total and the shipping destination.
Yes! International shipping rates are calculated at checkout based on weight and shipping destination.
- USPS advises that First Class Mail International can take anywhere from 7–21 days to arrive outside of the U.S.
- DHL shipments typically reach their destination in 2–5 business days.
Please note: A customs duty fee may be applied upon delivery dependent on the rules in the destination country. Unfortunately, we have no control over this and cannot reimburse you for this expense.
Yes, we do accept returns! Returns must be requested within 30 days of receiving your order and the products must be returned in the condition they arrived. To start a return, send an email to Amberly at firstname.lastname@example.org.
Once you've contacted email@example.com& have confirmed the return, please mail your return to:
People I've Loved Returns
2633 Seminary Ave
Oakland, CA 94605
Please note: Return shipping is at the buyers’ expense. Once you've shipped your purchase back, we'd appreciate it if you could email us to let us know that you have sent it. We will issue you a refund as soon as we receive your shipment.
If your order was marked as delivered, but you have not yet received it, we ask that you take the following steps:
1. Check with your neighbors or front office (if applicable) to see if the package was left there.
2. Reach out to your local post office or UPS facility.
3. Contact our team at firstname.lastname@example.org include your order number. Please report your lost or stolen shipment within 7 days of the marked delivery date.
Please note: We are not responsible for refunding or reshipping lost orders due to an incorrect address at checkout.
Promo codes are entered at checkout! Type or paste your code in the box labeled“Discount code or gift card,” which can be located by expanding the “Add a discount code or a gift card” box under your “Order Summary,” then click “Apply.”
Only one promo code may be applied per order. Promo codes cannot be combined with other offers. Promo codes do not apply to gift cards.